Frequently Asked Questions

Signing Up

Yes. After you sign up, you will receive the necessary login details. Signing up is free.

You need to sign up in order to receive you access data for meetgreen audio conferences. Additionally, your PIN will be permanently saved in our system. This way you can continue use this specific PIN for all of your future audio conferences.

Yes. You can create conference rooms for colleagues, friends, and acquaintances by entering their email address. If you require an additional room for yourself, you can sign up with your own email address. A pop-up window will ask you to use a button to “create a new room.” Please, be cautious about who you are forwarding you PIN to.

Invite

The meetgreen audio conference can be held with as many as 20 participants, including an administrator.

If you want to hold a conference with more participants, you can use our meetgreenPlus-rate which allows you to invite up to 35 persons to join your conference.

To participate in a conferencefrom abroad, we recommend using the meetgreenPlus-rate which includes 30 international access numbers.

Alternatively, you can forward the land line number +49 30 868 757 757² to participants who are located abroad.

An ics-file is a calendar file – clicking the file attachment allows you to automatically add the time and date of the audio conference to your calendar. It works with all programs that support ics formats, e.g. MS Outlook, Apple iCal, or Mozilla Thunderbird.

Dial-in

The participation via mobile phone is possible for all audio conference participants.

When the time and date of your conference has arrived, all participants can use one of the dial-in numbers which have been sent out to dial into the conference room. After a welcome message, you will be asked to enter the 7-digit PIN which you have received after your registration.

Be careful to check if your phone is set to Dual-Tone Multifrequency (DTMF), which enables keyboard entries via phone. (It is generally standard for modern telephones to be set to DTMF.)

After entering the correct PIN you will be rerouted to your audio conference. Should you be the first to join the conference room, you will hear music playing until another participant arrives.

To participate in a conference when you are out of the country, we recommend the meetgreenPlus-rate that includes 30 international access numbers.

Alternatively, you can forward the land line number +49 30 868 757 551² to participants who are located abroad.

As a meetgreen user you can dial into conferences by using the German dial-in number +49 30 868 757 551² or the donation number 01805 – 53 53 531.

Additionally, the meetgreenPlus plan allows you to use 30 international access numbers from the following countries:

Argentina, Austria, Belgium, Brasil, the Czech Republic, Denmark, Estonia, Finland, France, Greece, Great Britain, Hongkong, Hungary, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Romania, Sweden, Switzerland, Singapore, Slovenia, Spain, Ukraine, the USA (United States of America)

Conference Room

The meetgreen audio conference can be held with as many as 20 participants, including a moderator.

If you want to hold a conference with more participants, you can use our meetgreenPlus rate which allows you to invite up to 35 persons to join your conference.

A free audio conference ends when the last participant has disconnected.

A meetgreenPlus conference ends when the moderator has disconnected.

Your PIN will remain valid within our system for up to a year without usage.

We will delete the PIN automatically if the free audio conference room remains inactive for more than 12 months. In this case you will receive an email reminder beforehand. You can always request a new PIN by signing up on our website again.

With the meetgreenPlus rate your PIN is valid as long as your contract is active. You can check your PIN and other details on your personal customer portal at all times.

With the free rate of meetgreen audio conferences start with an interactive mode. This means that all participants can speak. Because of this, it is important to make sure that the phone call is conducted in a quiet room because background noise can potentially disrupt the transmission.

If your phone is set to Dual-Tone Multifrequency (DTMF), participants can mute their line using the key command *6 to mute and unmute their line.

With the conference manager tool which can be found via the customer portal, the moderator has the possibility to mute participants.

Costs

The meetgreen audio conference service can be accessed via a free landline dial-in 030 – 868 757 5512 and the donation number 01805 – 53 53 531 which is linked to a small fee. Using the landline causes the same costs as a local call to Berlin. If you have a telephone flat-rate the calls will be free of charge.

Important note for 1&1- customers: 1&1 bills “connections to service providers that use geographical landlines” with 2,9 cents/ minute (VAT included). These costs become effective even when 1&1 connects the customer with our free meetgreen access number.

Important note for E-Plus und o2-customers: These providers seriously “limit” the accessibility of the free meetgreen dial-in landline – it may even be impossible to join an audio conference at all. Furthermore, o2 currently bills 9 cents/minute (VAT included) for connections via the meetgreen land line, as it is not treated as a standard domestic call (which means that it is not included in landline flatrates).

Important note for Vodafone-customers: If you are using Vodafone, your audio conference may be interrupted after 30 minutes, requiring you to dial-in once more.

The donation number costs 14 cents per minute (VAT included) if you are calling from a German landline. If you use a mobile network provider, rates may vary. Please contact your provider to find out more about their rates in cases such as these.

For each conference participant who uses the donation number, 1 cent per minute will be donated to German environmental projects.

Users of meetgreenPlus are billed a monthly rate of 14.90 €. This rate counts for each conference room that is created by a meetgreenPlus user. A donation rate of 1€ per month/ per conference room will be collected and donated to German environmental projects.

The rates our customers pay for our service are listed on their phone bills. Each conference participant pays their own connection rate. You will not receive a bill from meetgreen.

Web Conference

If you would like to start a web conference, you have two options

1. go to start.meetgreen.de

2. select “I am the moderator”

If your browser is not webRTC-compatible, you will be offered the option of downloading the web conference application. Start the application after downloading it and select “I am the moderator.” If you have already downloaded the application it should start up automatically without initiating another download.

Enter your moderator-PIN and click “start.”

You meeting will commence and you will be able to share your screen or invite additional participants.

Use the sidebar on the right-hand side to find the invitation tool. You have two possibilities:

You can copy the conference link and paste it into an email or another program in order to share it with your intended participants. This unique link allows participants to join the conference without necessitating a PIN. Participants simply have to enter their name.

You can directly send an email using the “email invite” functionality which creates a new message in your email client that already contains all of the relevant access data.

You can use the meetgreenPlus landline dial-in for an additional audio connection. To do this, pick “access data for audio conferences” from the sidebar.

The dropdown gives you an overview of all available dial-in numbers.

To share your screen or specific applications on your system, select “share desktop” or “share application.”

Confirm your selection by clicking “share.” You will receive a confirmation message if you successfully shared your desktop or an application.

In order to manage or edit a specific participant, select “…” next to the participant. You can choose from the following functionalities:

Change the name:

You can change the name the participant used for his login. The updated name will immediately be visible to all other participants.

Authorize a new presenter:

The moderator has the option to allow any of the participants to become a presenter, which enables them to share their screen or an application. As long as a new presenter is authorized, the moderator cannot hold the presenter role. The new presenter will be notified of his status change.

Revoke a presenter authorization:

As the moderator you have the ability to remove the current presenter’s authorization without his or her assistance.

Remove a participant:

You can also remove specific participants from the online meeting.

Change your name:

You can change the name you chose at the login. The updated name will be immediately visible to all other participants.

Authorize a new presenter:

A participant has the option to allow any of the participants to become a presenter, which enables them to share their screen or an application. As long as a new presenter is authorized, the moderator cannot hold the presenter role. The new presenter will be notified of his status change.

As a moderator, when you want to end the meeting you can select “…” and “end.” With this step all authorizations will be revoked and all remaining participants will be removed from the room.

Internet connection: at least 700 kbit/s

 

Browser:

Firefox at least Version 52

Chrome at least Version 61

 

If you do not have any of the browsers above you will be offered a browser download by the screen sharing application.

Download the Windows screen sharing app here.

Download the Mac screen sharing app here.

Customer Portal meetgreenPlus

General

The customer portal can be loaded and used on Google Chrome, Mozilla Firefox, Apple Safari and Internet Explorer 8, 9, 10 & 11 or Microsoft Edge.

This requires no flash player.

To log into the customer portal, enter your email address and your personal password. Confirm by clicking “login.”

If you do not have your access data yet, please click “register”.

Should you have lost or forgotten your password, you can request a new password by clicking “login details forgotten.”

Recordings

You have the possibility to download our personal recordings and save them locally.

You will need to select a destination directory onto which you plan to download the MP3 file.

You have the possibility to send an email with a link to your recording.

This email contains a download link. This link can be shared with your participants. After entering their PIN when prompted, participants can download the file.

You can edit the title of your recording. You can use letters and digits for the new title. Changes can be confirmed by clicking “edit.”

You can delete your personal recordings at any time.

You have to confirm the deletion process by clicking “delete now.” Please remember that the deletion of a file cannot be reversed after this confirmation.

In the overview you can find a list of all your conference recordings.

You can use the filter to sort your recordings by date.

You have the following post-processing options:

– send a recording link per email
– edit recording names
– download MP3 files
– delete recordings

Settings

You can choose to use the portal in either English or German. You can find these options in the “settings” part of the menu. To find the settings, click your name on the bar on the upper left part of the site.

Choose your desired portal language and confirm it by clicking “save changes.”

You can edit your contact details in the settings menu. To find the settings, click your name on the bar on the upper left part of the site.

Click “edit” in order to update your contact details.

Do not forget to confirm your changes by clicking “save changes” at the bottom of the page when you are done.

You can view your billing information in the settings menu. To find the settings, click your name on the bar on the upper left part of the site.

Click “edit” in order to update your billing information.

Do not forget to confirm your changes by clicking “save changes” at the bottom of the page when you are done.

To change your password, go to the settings menu. To find the settings, click your name on the bar on the upper left part of the site.

Click “edit” in order to update your password.

Do not forget to confirm your changes by clicking “save changes” at the bottom of the page when you are done.

Journal

After your conference, you can view a detailed account of your last session in a new “journal entry.”

You can use the filter to sort your conferences by date.

The journal contains a detailed overview of the number of participants, their phone numbers, the length of the conference, and the times when participants joined or exited the meeting.

You can print a journal entry and download a PDF or CSV file. Please use the corresponding icons on the upper left for this.

Do you have some unanswered questions left?

Should you require additional information regarding the meetgreen audio conference service, please do not hesitate to contact us. We are looking forward to your feedback.